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Issue
 How
can public services sector manage multi
channel citizens
requests while making available pertinent information
(reporting, trend) for elected member to
guide their political choice?
How to keep the history
of relations, documents related to files in
order to do collaborative work and improve
relationship between public services sector
and citizens?
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Answer : Citizens Relationship Management
Acropolis organises, optimizes and manages
the citizens relationship management
process. Thanks to a 360° view , users and
services are concentrated on their contacts
and remained relationships.
Acropolis advantage: combine documents
management and CRM. This software manages
documents (paper, e-mails, fax) and all
other information associated with citizens.
Those electronic informations compose a
knowledge base relative to citizens. They
are accessible for all official elected
members and users (depending on given
authorizations), thus reinforce information
share and optimize the relationship
following.
Public services sector can so offers to
citizens adapted answers and services,
capitalize on all contact points, do
efficient and collaborative work to increase
coherence and quikness.
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